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How to work High-performance Embedded Workshop V.4.05.00?

Latest Updated:11/19/2009

Question:

High-performance Embedded Workshop V.4.05.00 or later became to be terminated abnormally at the start of it. What is the work-around for this?

Answer:

There is a possibility that the High-performance Embedded Workshop was terminated abnormally due to the occurrence of inconsistency in registry information of help-system-file by installing or uninstalling the applications except the High-performance Embedded Workshop.

How to confirm registry information of help-system-file

  1. Download compressed file of checker "CheckDllsForChm.zip"
  2. Uncompress the downloaded compressed file and save the Script file "CheckDllsForChm.vbs" at arbitrary location. The following message will appear by double clicking the "CheckDllsForChm.vbs".
    • The message of inconsistency in registry information
      ITSS.dll is registered in your system as "C:\xxx\xxx\xxx\ITSS.dll".
      But ITSS.dll does not actually exist in the folder.
    • The message of normal registry information
      Two DLLs nessesary to display HtmlHelp(*.chm) are successfully installed on your system.

Take the following steps, if the message of inconsistency in registry information is appeared.

  • Execute following command from the Windows start menu "Run…" (figure. 1).
    For Windows(R) XP / Vista(R) :
    regsvr32 C:\windows\system32\hhctrl.ocx
    regsvr32 C:\windows\system32\itss.dll
    For Windows(R) 2000:
    regsvr32 C:\winNT\system32\hhctrl.ocx
    regsvr32 C:\winNT\system32\itss.dll

The other causes could be considered, if the message of normal registry information is appeared. In that case, contact the contact center csc@renesas.com with following information.

  1. PC Environment (OS, CPU, Memory capacity)
    Invoke "System" from control panel, open dialog-box "System Properties" and select "General" tab. Information of "System" and "Computer" at this window. (figure. 2)
  2. The version of High-performance Embedded Workshop
    Invoke the "Multiple Install Manager" from the Windows start menu. The version of High-performance Embedded Workshop is displayed at "maintenance" dialog-box. (figure. 3) The "Multiple Install Manager" is registered at "Start" → "All Programs" → "Renesas Menu" if it is default setting.
  3. Detail information about the error message of abnormal termination.
    Information about the error message which is outputted when the High-performance Embedded Workshop is terminated abnormally.

Suitable Products
High-performance Embedded Workshop